How to Fix Instagram DM Not Working Issue?

Hello! Instagrammers, How was the day, Every Instagrammer is bust with sharing images and sending and receiving messages from others, But Some people facing the Instagram DMS Not Working Issue due to some reasons, whether it should be a technical issue, outdated app, and an unstable internet connection, People who are facing this Instagram DMS Not Working Issue and searching for the solution to get rid out of the issue for that type of people our topic is the best guide.

Instagram is one of the best social media platforms and an excellent photo-sharing app, it comes with advanced features like video/GIF support, Stories, Reels, Direct Messages, new posts, follow-up requests, new followers, etc. The issue of receiving Instagram notifications will affect the number of times the user on Instagram can verify the Instagram feed.

Usually, the likes, comments, and Direct Messages are notified on the device, These notifications will show silently on the screen this is due to and happen because the user is unable to receive the notifications for the direct messages even if the user has not muted them. In this article, we are going to discuss the fixing methods to fix this issue.

What Is Instagram DM?

Instagram has advanced features, out of them Instagram DM is one, which is also called Instagram Direct Message that perfectly allows the user to send the message to friends, you can also invite potential followers to visit the paged or achieved it. Every feature has issues., errors and bugs, similarly the DM having issues, and some people are stuck on the loading screen.

Using Instagram the user can send direct messages, make video calls and chat, Sometimes the Direct Messages didn’t work properly, so the messages are not sent, loaded, or show errors.

Reasons Behind The Instagram DMS Not Working Issue:

Every issue happens due to some particular reason, the issue from the device, sometimes from the source, and in some cases outside, The major reasons behind the Instagram DMS Not Working Issue are

• Poor Internet connection.
• Outdated Instagram app.
• Presence of corrupted cache files.
• So many visitors using Instagram DM at the same time.
• Instagram limited the actions.
• Instagram servers are down.
• The person you wish to send is not shown on the follower list.
• Accessing forbidden services for promotion.
• Maybe the user deactivates the account.
• The person blocked you.
• The sender unsent the DMs.

Methods To Fix Instagram DMS Not Working Issue:

The below section gives the complete guide to fixing the Instagram DMS Not Working Issue. The methods are easy and simple and quickly solve the issue, there is no difficulty or confusion for the users the content is easily understandable to everyone.

1. Restart the Phone:

A simple restart can fix the temporary glitches and bugs and refresh the device and creates a fresh environment on the device, whenever you get the Instagram DMS Not Working Issue then simply restart the device, sometimes without doing other methods restarting the device will help to solve the issue.

On Android:

• Press and hold down the Power button in addition to the Volume Up buttons.
• Tap on the Restart button.

2. Check Instagram Servers Status:

One of the reasons behind the Instagram DM Not Working Issue is due to the Instagram servers being down, the Instagram feed didn’t work properly and the Instagram DM feature temporarily being unable to send direct messages to another person.

The user must check the Instagram server status by using the Downdetector and then on the search bar search for Instagram, If the user sees heavy disapproval spikes then the issue is in Instagram only and the user has no option to fix it you must wait for some time when the Instagram server is too busy until it fixes the server issue by itself only.

If the Instagram account’s DM is down then it shows some symptoms that are:

• Displaying of false notifications.
• Sending and receiving messages problems on one side.
• The DMs have vanished.

3. Check The Internet Connection:

You may face issues with a poor internet connection, so to avoid the issues on Instagram The user must use another device or open another app to test the internet speed and switch to a strong internet connection if the connection is slow.

4. Turn On Mobile Data For Instagram:

This method is only applicable to iPhone devices, usually, iOS devices allow you to turn off the mobile data for a particular app, If the user turns off the Mobile data from the Instagram menu, DMS needs a strong internet connection to send direct messages to others, so simply turn on the Mobile Data to fix the Instagram DMS Not Working Issue.

• On iPhone, launch the Settings app.
• Then navigate to Instagram.

• Now, the user must turn on the Mobile Data option from the Instagram menu.

5. Force Stop Instagram:

Only Android users can use this method to fix the Instagram DMS Not Working issue, simply force stop the Instagram app on Android and again send the direct message. Follow the below steps to Force Stop Instagram on an Android device.

• On the Android home screen, the user must launch Instagram or simply long-click on the Instagram icon.
• Go to the App info menu and then click on the Force Stop Button.

• After that, the user must launch Instagram and try to send a direct message.

6. Clear Instagram Cache:

Due to the presence of a cache on the Instagram app, sometimes the DMS not working properly in that case you must clear the Instagram cache to fix the Instagram DMS Not Working issue.

• You must long tap on the Instagram app icon and launch the app info menu.

• Click on the Storage and cache menu and then on the menu select the Clear Cache option.

7. Sign Out And log In Again:

Because of temporary glitches and bugs you may face issues on Instagram to avoid this simply log out and then again log into the Instagram account, in most cases login again to Instagram will solve the issue.

• On your device, launch the Instagram app.
• Then click on the Profile icon and then move to Account Settings.
• Navigate and then log out from the account.

• After a few minutes, the user must log in to the same account with the required credentials.
• Finally, check whether the Instagram DMS Not Working issue is fixed or not.

8. Check The Daily Limits:

Instagram didn’t announce officially the limits for the number of daily messages, If the user can send more than 150 messages every day then Instagram will block the user from accessing the feature or else you must pay for that feature.

Whenever the user reaches the limit then only you wish to send the Instagram DMs then simply use the VPN otherwise you need to sign up with another Instagram account.

9. Try Instagram Web:

Instagram gives the Instagram web order to verify the feed on the big screen, the users can also send direct messages on the Instagram web.

If the user is facing issues with the Instagram mobile app then switch to the Instagram web and then send direct messages to others.

10. Use Threads From Instagram App:

Facebook has Messenger, similarly, Instagram has a dedicated app for sending direct messages i.e Threads. Whenever the user is facing direct messages on the main Instagram app then use the Threads and send the messages to others.

11. Using Another Way Start A Messages Conversation:

The normal way on Instagram to send a direct message is just to swipe left on the home screen and then choose the recent conversation.

Another way to start the message conversation on Instagram, the user can use this and start sending messages on Instagram. Move to the Account menu and then you must open any post and then click on the send icon under every post. Choose the person that you wish to start the conversation with and click on Send option that is shown at the bottom of the screen to share the message.

12. Update Instagram:

One of the reasons behind the Instagram DMS Not Working Issue is Due to the outdated Instagram app, so the user must update the Instagram app to its latest version.

For Android, go to the Google Play Store, and for iOS navigate to the App Store and then update the app to its available latest version.

On Android:

• Move to the Google Play Store on the home screen.
• Then find the Instagram app or search for it.
• Navigate to the My Apps & Games section.
• Finally, the Google Play Store automatically checks the latest update, tap on the Update option if available.

On iOS:

• Open the AppStore on the home screen.
• Then Switch to the Updates tab.
• Now, tap on the Update option, If the update is found for the app.

After completion of the update, the user must check whether the issue is solved or not, if not then go to another method to fix the Instagram DMS not working issue.

13. Check Instagram Action Block:

If the user breaks the Instagram Community Guidelines, then Instagram will limit the activity and also stuck the user to access the Instagram DM feature, In case the user is banned by Instagram then the user can get a notification from the Action Blocked, so you must contact and report this issue to the Instagram and ask them is there any chance to return to the normal position.

14. Uninstall & Reinstall Instagram App:

Clearing the cache on Instagram didn’t fix the Instagram DMS Not Working Issue then simply uninstall and reinstall the Instagram app, this will help to remove the leftover cache also delete the app and again install the app from the Google Play Store on Android and for iOS go to the App Store.

You must press and hold down the Instagram icon and then click on Uninstall which is shown on the pop-up, After that the user must install the app.

15. Report To Instagram Support Team:

If the above methods didn’t solve the issue then finally report the issue to the Instagram Support Team and inform the Developer team and they quickly solve the issue.

On the DM Screen, the user must shake the phone and then notice the Error Reporting Screen, there click on the Report a Problem option and follow the instructions and explain the issue. The user doesn’t bother about the media attachments, automatically Instagram will take a screenshot of the issue. Otherwise, Go to the Instagram app and then select  Settings and click on Help and finally Report a problem.

Tips To Follow To Avoid Instagram Issues:

If you try all the methods then only if the issue is not solved you must contact the Instagram technical support team.

• You must ask your friends if they facing the same issue. So you can know the issue is only with the source.
• Maybe the person you wish to send the message will block you, so you’re unable to send the message to him.
• If the user didn’t receive the messages, then check the message settings if you’re enabled the message settings in the Instagram Privacy Settings or not.
• You must log into the Instagram account using a different device and again send the message.
• Update the App and device to its latest version
• Maintain sufficient space on the device.
• Make sure about the Instagram DM limit.

Conclusion:

Well, I wish to conclude the topic, Here we are discussing the methods to fix the Instagram DMS Not Working Issue and mention the reasons behind the issue and also tips to avoid the issues on Instagram, It is quite common to get issues, Be patient and go through the topic, so you can quickly get rid out of the issue. Also, you can recover the Instagram account which you might have lost.