If you want to watch some of the exclusive content that is available on Peacock, you need a subscription for the same. However, the problem occurs when Peacock is not working properly on your device, an App, mobile browser, or TV.
There can be many reasons behind this issue, from a basic server issue to an outdated App version; if you find Peacock not working, this article is for you.
Peacock is NBC Universal’s premium video streaming service that lets users enjoy a great selection of movies and other content. If you have a Peackcock Premium subscription, you can access all the content in their library.
Due to any reason, if Peacock does not work properly on any of your devices, you might be looking for ways to fix the same. In this article, we will look into some of the easy ways you can try to fix this issue instantly.
Common Causes Behind the Peacock Not Working Issue:
You might have opened the Peacock App on your device, only to find it not responding or some of its features not working properly. There are some common causes behind this problem. We have listed them in this section:
- Network Connection Issues – If you are not connected to a stable network, the App will not work properly on your device. You must ensure your network connection is stable before opening the Peacock App.
- Outdated App – If there are updates pending updates to be installed, the App might not work properly on your device.
- Glitches and Bugs – If there are any minor glitches in the App, it can cause the Peacock not working issue.
- Server Issues – If the Peacock server is down, it can lead to the App not working properly when you stream the content.
Although not common, sometimes the Peacock might also have compatibility issues with the device you are using it on, making it not work properly while you try to stream content.
How to Fix Peacock Not Working Issue?
Now that you know some of the common causes behind Peacock not working on your device, you might want to know the fixes. In this section, we will look into some quick fixes you can try. These fixes have proved to work for many other users. Note that if one fix does not resolve the issue, make sure you go for the next one on the list.
1. Restart the Device:
This is the most basic solution if you encounter the Peacock not working issue on your device. You can try restarting your device to resolve any glitches preventing Peacock from working properly.
For a TV, you can Turn Off and unplug it from the power outlet, wait for a while, and then plug it in and turn it On again.
Press the Power button for Android devices until various options appear on the screen. Select the Restart option and wait until your phone turns back On.
For iOS devices, simultaneously press the Volume Down and Power buttons for a few seconds. Once the slider appears on the screen, slide it to Power Off the Phone. Press the Power button again to Turn On your Phone.
2. Check the Network connectivity:
The next solution you can try is to check if your internet connection is stable. Peacock requires a proper network connection to work properly. A poor connection might cause the Peacock not working issue for you.
You can use the Speedtest to check the status of your network. If the WiFi connection is unstable, try shifting to another network or cellular data, like mobile phones.
If you suspect a problem with the modem, you can also try restarting your router to see if the status of the network improves. Also, ensure that too many devices are not using the same network at a time to avoid overcrowding of devices, which can lead to connectivity issues.
3. Check the Peacock Server Status:
Sometimes the Peacock servers can suffer from an outage, which might lead to the Peacock not working issue. This can also cause the App to become stuck in between browsing. To check if the servers are down, you can use the DownDetector website.
If multiple users face the same issue due to a server outage, it will be reported on the website. If such an issue occurs, you can wait until the Peacock team resolves the problem.
4. Clear the App Cache:
Like any other App, Peacock also stores some temporary App data that helps improve its performance. If this data becomes corrupted, it can lead to problems with the proper functioning of the App. As a precautionary step, you can try and clear the cache and data of Peacock by following the various steps mentioned below. Note that this is possible only for Android devices.
For iOS devices, clearing the cache is not possible. You can only uninstall and reinstall the App.
- Go to the device Settings and click on the Apps option.
2. Find Peacock from the list of Apps.
3. Click on the App to find the App info section. From the page, click on Storage and Cache option to find the details of the Cache data.
4. Click the Clear Cache option to clear all the App data.
After clearing the cache, you must enter your Peacock credentials and Log in to the App again. Check if the problem has been resolved.
5. Use another device:
If you are using Peacock on one of your own devices, try changing the device if it does not work for you. When you use Peacock on your TV and encounter this issue, try opening the App on your mobile. If the App works properly when you change the device, the problem might be with your previous device.
However, if the App does not work properly even if you change the device, there might be another issue.
6. Update the Peacock App:
Using an outdated version of the Peacock App on any of your devices can lead to the App not working properly. In such cases, you can update the App to the latest version.
You can go to the Google Play Store or the Apple AppStore, in the case of Android and iOS devices, to update the App. Search for the App and click the Update option if it is available. In the case of Android devices, you can also enable the Auto-update option so that any new updates get installed automatically in the future.
7. Log out of other devices:
Normally Peacock allows up to 3 simultaneous streams on various devices. If there are already 3 people using the App simultaneously and if you are trying to Log in, Peacock might not work for you. This is why you need to check the devices logged in to Peacock.
If you find any unwanted active streams, you can remove the unwanted streams or even log out of other devices. Click on the Pencil icon and remove the unwanted profiles on your Account. Once the device limit has been corrected, you can watch content on Peacock as usual.
8. Uninstall and Reinstall the App:
If all the methods mentioned above fail, one of the last solutions you can go for is uninstalling and reinstalling the Peacock App. If the App has been affected by bugs or any glitches causing the Peacock not working issue, deleting and reinstalling the App might help.
You can delete the App on your TV or mobile, go back to the Play Store or AppStore, and Install it fresh again. Once the App is installed, you can enter your credentials again to Log in to the App.
9. Contact Customer Support:
If even the reinstall of the App did not work to solve the problem, you can contact Peacock Customer Support for additional help. Sometimes other issues might require fixes from the App’s end, which the Support team can solve.
Go to the Peacock Website and scroll down to find the ‘Help’ option. You can select the issue you face, provide your contact details, and submit your query. A Peacock executive will contact you shortly to help you with your problem.
Frequently asked questions:
This is most likely due to too many streams active simultaneously. To solve the problem, try removing the unwanted devices from your Peacock account and check the network connectivity. Try watching the video again to see if the problem resolves.
This is most likely due to a poor network connection. Make sure that your network is stable before you connect to it. If a stronger network or cellular data is available, connect to it and check if the problem resolves.
A blank screen can be caused by any minor error while loading the App. You can fix this by Force restarting the App or by clearing the background data of the App and opening it again.
Conclusion:
Peacock TV is a great App with a vast library of content you can choose from. Along with a Peacock Premium subscription that gives you unlimited access to its services, the App also comes with live TV channels and various shows you watch on almost any platform, from Mobiles to Smart TVs.
If you happen to encounter the Peacock not working issue by any chance, there are plenty of ways by which you can solve the same. In this article, we have familiarized you with some quick fixes for the problem. If nothing works, you can always contact Peacock Customer Support.
If this article was helpful to you in solving the problem, kindly spare a minute and let us know which solution worked for you. Also, if there is anything else we can add to our blog, you can share your thoughts in the comments section as well!!
Hello, I’m Sreelakshmi, a content enthusiast with 6 years of experience. I’m dedicated to addressing critical issues within OTT content through insightful articles, using my words to spark discussions and provide clarity.
