Spectrum Internet, a popular broadband service provider, has been offering reliable and high-speed internet connectivity to millions of customers across the United States.
However, circumstances may arise where you must cancel your Spectrum Internet subscription. But not many users know how to cancel Spectrum Internet service.
Users usually search online methods to cancel Spectrum Internet Service. However, there isn’t any. Currently, there isn’t any option to cancel Spectrum Internet service online. Then how to cancel Spectrum Internet Service and return equipment? Read the article to find out.
This article will explain various ways to cancel your Spectrum Internet service.
Can You Cancel Spectrum Internet Services?
If you are a Spectrum subscriber or are currently using internet or wi-fi services from Spectrum and have come up with a better option, you can cancel your Spectrum Internet Service. It is to be noted that you can’t cancel your Spectrum internet service online.
Canceling your Spectrum Internet service is a simple process. You can cancel your Spectrum Internet Service in the 2 ways mentioned below.
- By calling Spectrum Customer Service
- By visiting their offline stores
Additionally, you must return the equipment provided by Spectrum after the service is discontinued.
How To Cancel Your Spectrum Internet Services?
As mentioned above, you can’t cancel your Spectrum Internet services online. There are mainly two methods through which you can cancel your Internet services. Both of them are discussed below.
1. Via Call:
To discontinue your Spectrum Internet subscription, the first method is to contact Spectrum customer service via phone. Here’s how it’s done.
- Start the cancellation process by dialing their dedicated service number, (833) 267-6094, available 24/7 for your convenience. This Spectrum Internet Customer Service number allows you to initiate disconnecting or canceling your internet service.
- Upon contacting the service department using the provided number, you will be connected to a retention agent who will assist you with your cancellation request.
- Inform the agent that you desire to cancel your Spectrum Internet service. They will then require specific information to verify your identity and account details.
- The agent may inquire about the reason behind your decision to cancel and could propose alternative packages or discounted service plans to retain your subscription. So, if you want to cancel the subscription, be determined. You can also tell them that you are moving out of the US.
- Once the call concludes with the successful cancellation of your service, kindly request a service cancellation confirmation message from the agent as a transaction record.
2. In-Store:
Many users ask how to cancel Spectrum Internet without calling. You can use this method. This method to cancel the internet service involves manually going to the Spectrum store.
This is a more tiresome method as it requires effort. It is also not necessary that there will be a store near you. In that case, you must travel your way to the store. Therefore the above method is recommended over this.
When you go to the store, the employees there will ask for your ID to verify. After verification, they’ll do the necessary process to cancel your subscription. Don’t forget to take the equipment like a router, modem, DVR, or any other. They will keep the equipment and cancel your subscription.
How To Return Spectrum Equipment?
If you have canceled or plan to cancel your Spectrum Internet through the calling service, you must return the Spectrum equipment. The equipment includes a router, modem, DVR, and any other equipment leased to you by Spectrum.
To avoid any charges for equipment return, it is essential to return the equipment within 30 days. Failure to do so may result in late fees or fees ranging from $60 to $150 per item. Here are two methods through which you can return your Spectrum equipment.
Conveniently, you can return the equipment by mail through UPS or FedEx. Please refer to their webpage to locate an official UPS or FedEx Store registered with Spectrum. Ensure the equipment is securely packed in a box and include all necessary information and invoices before returning it. If you return equipment by mail, you must print out a return label and send it with the equipment.
Alternatively, you can return your Spectrum internet equipment to a Spectrum Store. Simply bring the properly packed equipment to a store and engage with a representative regarding the return process. Furnish them with the required information, and the representatives will provide suitable assistance.
If you are disabled, the Spectrum service offers an in-house pickup. But, you need to prove your disability through a disability certificate to avail of this feature.
Furthermore, Spectrum offers a refund policy for users who are dissatisfied with the services provided. Users can request a refund within 30 days following service activation or equipment installation.
Frequently Asked Questions:
If you have some doubts, refer to the below questions.
A- You can’t cancel your Spectrum Internet service through the app. You have to opt for any of the two options mentioned above.
A- Spectrum used to prorate the final bill before 2019. But after 2019, they changed their policy. So, remember to cancel the internet service before the next month’s billing cycle starts to avoid extra charges.
A- This depends on the process you are carrying out. The offline process takes more time as it involves manually going to the store. The calling method is time-saving and can get the work done within minutes.
A- No, there’s no such cancellation fee that you have to give to Spectrum after canceling your Spectrum Internet.
Conclusion:
Canceling your Spectrum Internet subscription can be straightforward when you follow the proper steps. Whether you contact Spectrum via phone or visit one of their stores, ensure you gather all necessary documents, return any leased equipment, and inquire about refunds or outstanding balances.
Following these guidelines, you can cancel your Spectrum Internet subscription and move forward with your desired changes.
